Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.Key ResponsibilitiesBe the expert and super user for all P&C systems, ensuring they are running effectively and efficiently globally.Responsible for the resolution of queries and issues relating to the use of P&C systems from end user's and wider P&C team.Work closely with the operations teams globally to streamline processes.Support P&C with reporting and data analytics, automating wherever possible.Use insights and data analysis to identify patterns, trends and business challenges to inform recommendations, influence change and for continuous business improvement.Ensure audits are undertaken on a regular basis to safeguard data integrity.Ensure systems remain GDPR compliant, highlighting any risks and co-ordinating remedial actions, when necessary.Train and assist users on effective usage of P&C systems.Configuring and implementing new functionalities/modules in P&C systems being mindful of the requirements, opportunities and limitations. Responsible for supporting a comprehensive data cleanse of the HRIS, in preparation for the implementation of a new system.Knowledge, skills and experience required• Experience of maintaining configuration within P&C systems.• Experience of assessing and streamlining system related processes and procedures• Experience using office 365 functionality such as Power Automate, SharePoint, MS forms.• Experience of managing and delivering reports, reporting dashboards or similar• MS Office intermediate level with expertise in Excel (V-lookup, pivot tables etc)• A keen interest in data, systems, and business processes• Attention to detail and analytical skills• Collaborative team player• Problem solving and inquisitive nature for root cause analysisCollinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us at ****** also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.
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