Job Title: People and Culture AssistantReporting to: People and Culture Business PartnerDepartment: People and CultureWorking Hours: 8 AM TO 5 PMWHAT YOU WILL BRING TO THE COMPANYThe People and Culture Assistant will be passionate about delivering a high-level service to the business through their outstanding administrative and communication skills. The individual thrives in a fast-paced environment, superb at problem-solving, efficient in scheduling, and precise in managing the recruitment process.The People and Culture Assistant will support a respective People and Culture Business Partner (BP), striving to learn and develop in their career whilst having a positive impact on the overall performance of the People and Culture team!WHAT YOU WILL BE RESPONSIBLE FORRecruitment:Manage recruitment campaigns with People Managers, ensuring approval to recruit forms are signed and job descriptions are assembled and filed for all roles.Writing and placing adverts and liaising with online and agency recruitersTracking candidates, interviews, rejections, and joiners, ensuring a good candidate experience (Minimum candidate experience score of 8+)Managing agency relationships, negotiating fees, and forging preferred supplier relationshipsManagement of employment reference processEnsuring recruitment process remains legally compliant, ensuring fairness and GDPR complianceEmployee Lifecycle:Onboarding:Work closely with Line managers to ensure an effective onboarding experience for all new starters. This includes effective communication to IT for workspace setup and accountability to ensure induction plans are created by managers using relevant onboarding platformFull management of employee onboarding platforms (SoftStart). Ensuring all new starters are added to the system in a timely mannerCarrying out People and Culture inductions for necessary client groupsEnsuring all employment documentation is signed ahead of the employee start date, including offer letter, Contracts of Employment, etc.Ensuring all due diligence documents are obtained ahead of start date (e.g., right to work checks)Leavers:Oversee leaver admin process, including processing leavers on People systems, supporting respective BP in exit interviews as requiredEnsuring necessary departments are made aware of leavers and overseeing the exit checklistSystems:Management of PeopleHR system for respective client groups, ensuring documentation is up to date and signed where requiredSupport People and Culture BP to ensure an effective annual leave rollover processSupport People and Culture BP to track employee absence levels, raising concerns to BP as required, and supporting as needed in return-to-work meetings/formal attendance hearingsEnsure systems are updated with accurate employee personal data, including bank details, probation end dates, etc.Work with BP to track and chase management on outstanding documentation (e.g., outstanding 1-2-1 forms)System reporting as and when requiredTraining:Management of logging completed training on PeopleHRSupport BP in coordinating and booking required trainingEmployee Relations:Supporting respective BP with note-taking on any discipline issues, informally or formally, with guidanceStrategy (Support the full P&C team:Support as required in consistent review and creation of company policies that meet the needs of the business, ensuring policies remain legally compliant in light of legislation changes and best practice guidelinesSupporting in the achievement of team KPIs and quarterly objectivesThis list is not exhaustive; your monthly 1-to-1 meetings with your Manager will clearly define your objectives and KPIs.YOUR ACCOUNTABILITIESUnderstand and support the strategic direction of the business from a People and Culture perspective, working in close partnership with BP to ensure the execution of department KPIsWork closely with all members of the People & Culture team to ensure effective communication and collaboration as well as support the function as a whole with strategic projects and activities as neededSupport in driving change that focuses on valuing people, driving a positive working cultureSupport respective BP in administration for client groupsForge strong relationships with business stakeholdersKPIs:Onboarding experience score: 8/10 minimumTraining scores: 8/10 minimumWHO YOU AREKNOWLEDGE:Experience within a corporate HR environment -Preferably CIPD Level 3 qualified or working towards.Good working knowledge of current UK employment law and best practice guidelines.Good working knowledge of IT, including MS Office, Outlook, and HRIS.Proven experience in an HR administration support roleSKILLS:Excellent interpersonal and communication skills, both verbal and writtenAbility to work under pressure and deal with multiple tasksThe ability to develop trusting relationships with relevant stakeholdersStrong organizational and administrative skillsProven ability to manage a heavy workload while maintaining high attention to detailSuccessful in developing meaningful relationships with key stakeholdersAbility to manage those with conflicting opinions, demands, and activitiesAbility to deal with conflict and sensitive situations effectively in a calm and confidential mannerResourceful and able to find creative solutions, thinking beyond current approachesEnsures discretion and confidentiality consistent with applicable regulations and policiesATTITUDE/BEHAVIOURS:Leads by example in terms of enthusiasm, positivity, and a can-do approachReads cues from others to assess communication approachEmpathetic and active listening ability to understand others; encouragement to speak their minds to capture the real motivators and emotionsResponsive, with a service-driven approach to deliver the wow factorReliable and committed to delivering right, first time, and to deadlinesPassionate about the company and being successful in the workplaceAlways striving to find better ways of doing things; identifying solutions and committed to delivering positive changeTakes ownership and accountability; taking the lead when change needs to happenFriendly and supportive of others, showing compassion and empathyProfessional and discreet, maintaining a high level of confidentiality across the organization
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