JOB BRIEF
SoluGrowth has an exciting hybrid work opportunity for a Payroll Support Specialist. The Payroll Consultant will support our payroll operations by providing expert assistance with PaySpace, implementing payroll solutions for clients, and managing payroll administration. The role requires a thorough understanding of payroll processes, compliance, and the PaySpace platform.
Meet agreed SLA's and ensure delivery of an excellent 'customer service'. The incumbent must possess a strong understanding of payroll regulations and best practices as well as strong mathematical, communication, multi-tasking, and organizational skills. Demonstrate strong technical skills to quickly identify and resolve payroll system issues or discrepancies.
Knowledge and experience in the Business Process Outsourcing (BPO) industry will be advantageous.
KEY RESPONSIBILITIES
1. Payroll Support
Act as the primary point of contact for client payroll inquiries related to PaySpace.
Troubleshoot and resolve payroll issues and escalations.
Provide end-user support and training for clients on PaySpace functionality and best practices.
2. Payroll Implementation
Lead or support the implementation of payroll solutions using PaySpace, including configuration and setup based on client needs.
Collaborate with clients to gather and document payroll requirements.
Test and validate system setups to ensure accuracy and compliance.
3. Payroll Administration - API Client(s)
Execute payroll processing, including data entry, calculations, and validation.
Ensure timely and accurate submission of payrolls, including statutory submissions and tax filings.
Conduct periodic audits of payroll data to maintain integrity and compliance.
4. Compliance and Best Practices
Stay updated with payroll regulations, labour laws, and statutory requirements.
Ensure client payroll processes comply with legal standards and best practices.
Advise clients on compliance-related issues within PaySpace.
Ensure that UIF and COIDA submissions are made.
Responsible for payroll month end and tax year end administration.
Responsible for client satisfaction and client retention.
QUALIFICATIONS & EXPERIENCE:
Matric + PaySpace Certification
Diploma / Degree in Payroll Administration, Business Administration, Human Resources, or related field
Minimum 3 years of experience in payroll processing, preferably within a consulting or outsourcing environment.
CORE COMPETENCIES & ATTRIBUTES
Behavioural Competencies
Building and maintaining credible relationships
Active learning
Contributing to team success
Customer Focus
Technical competencies
Good understanding on the application of PAYE principles
Must be able to resolve PAYE queries on payslip
Good knowledge and understanding of the Basic Conditions of Employment Act
Ability to prove calculations on the payslip
PaySpace payroll software experience
Microsoft word, Excel experience
Good knowledge of SARS E@syfile and E-filing
Analytical Skills: Strong attention to detail and accuracy.
Problem Solving: Ability to troubleshoot issues independently and efficiently.
Communication: Excellent verbal and written communication skills for client interaction and support.
Organizational Skills: Ability to handle multiple clients, meet deadlines, and prioritize tasks effectively.
Client-Centric Approach: A strong customer-service orientation with a proactive mindset.
Ability to work under pressure in a fast-paced environment.
Willingness to continuously learn and adapt to new systems and regulatory changes.
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