JOB TITLEPayroll SpecialistLOCATIONWorcesterDEPARTMENT NAMEPayrollDIVISION NAMEWorcester Polytechnic Institute - WPIJOB DESCRIPTION SUMMARYReporting to Payroll, the Payroll Specialist is responsible for activities related to payroll processing, including data entry with attention to detail, providing customer service to all employees and departments, and responding to all employment verifications. Duties will include verifying employees' work hours and payment through Workday. The ideal candidate will be a thorough professional with good communication and math skills.Applicants must have demonstrated experience working in and fostering a diverse and inclusive workplace and/or commitment to do so as an employee at WPI.JOB DESCRIPTIONResponsibilities:Deliver front-line human resources support to the WPI community:Greet and guide customers including faculty, staff, students, temporary employees and visitors via in-person, email, and phone exchanges, responding to questions, concerns, and issue resolutionsMonitor, research, respond and follow up to customer inquiries in Halo ticketing system; escalate as neededManage and respond to unemployment casesPrepare and respond to verifications of employment requests through WorkNumberFollow up with employees on missing information including Social Security Number, incomplete onboarding, local address (international address only), missing direct deposit, last or first name, etc.Assist with I-9 processing backupResearch issues and make recommendations to resolve payroll discrepanciesReference and follow the payroll/HR policies and procedures to support work and respond to requests from various customersMaintain WPI payroll website including updating FAQs as neededRespond to inquiries related to IPAY (ADP) set up and access for terminated employeesAssist with payroll processing and maintenance:Ensure timely entry of all employee timesheets including manager approvalWisely card management for employees without direct depositEnter and process garnishments and union dues including set up and managing corresponding deduction payments to respective vendorsProcess payroll inputs related to leave of absence, tuition reimbursements, vacation payouts, and other related items.Manage on demand process by processing on-demand checks for employees and maintain a database of these transactions.Assist with Workday auditing for payroll processing and reconciliationCalculate and enter the partial accrual for Vacation for terminating employees ahead of final paycheckMonitor rejected direct deposits, inactivate account(s) and communicate with employee about next stepsProvide worktags to Accounting for stop payments, dropped direct deposit, rejected direct deposit, stale dated checks, etc.Validate payroll entries for accurateness and appropriatenessTax and Year-End Processing:Assist with tax treaty entry and renewal processingAdjust employee's "Work" state and state tax withholding based on flexible work agreement in WorkdayProcess year-end tax document including mailing and maintenance of tax documents, W-2's and 1042-S formsAssist with responding to tax noticesRequirementsHigh school diploma1-3 years of experienceFamiliarity with general accounting principlesExperience in data collection, entry and reporting with great attention to detail and confidentialityExquisite math and numerical skillsOutstanding organizational and time management skillsExcellent customer service skills and communication abilities with aptitude in problem-solvingStarting pay: $23.80 per hour. WPI's benefits package includes a robust retirement match, wellness perks, tuition assistance and more!FLSA STATUSUnited States of America (Non-Exempt)WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.
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