Job Requirements:3+ years of program or project management experience3+ years of working cross functionally with tech and non-tech teams3+ years of defining and implementing process improvement initiatives using data and metricsBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvementsAre you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service provider in the MENA Region with operations spanning across 8 countries. We are technically integrated with 14 acquirers and 18 issuers, offering online payment service to more than 3000 Merchants. Our team is building a robust execution and management process for driving the best payment experience on and off Amazon.The role requires engaging with various teams in Amazon to understand customer pain points in Payments and build mechanisms and processes to eliminate these pain points. You will build robust operational processes and drive continuous improvements through customer anecdotes. Manage incidents related to Payments, troubleshoot, and engage internal and external teams to mitigate customer impact and fix problems. Support a wide range of technology platforms across several countries. Manage real-time support, communication, escalation, reporting, and root cause analysis of software outage events that impact the Amazon customer experience.Key Responsibilities:Deliver timely, accurate, and professional technical support and information to all key stakeholders around the world.Responsible for the day-to-day operations and set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, and merchants.Become a subject matter expert for existing payments technologies and new technologies as they emerge.Apply technical skills to automate data extraction and metrics calculation to reduce manual intervention.Be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions.Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are committed to diversity within our community and especially welcome applications from South African citizens who are members of designated groups contributing to Employment Equity within the workplace.
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