A new opportunity has become available for a Payment Operations Support Consultant to join our Operations team based in Cape Town.
The purpose of this role is to assist with and resolve all Pay-In and Pay-Out Payment related queries and technical issues on all integrations/products that affect remittance transaction completion.
The Payment Operations Specialists reports directly to the Payment Operations Supervisor.
This position is responsible for liaising with Pay-In, Pay-Out partners and Mukuru departments in resolving any payment related queries.
Duties and Responsibilities (include but is not limited to): Resolve Pay-In queries to ensure timely release of the order Resolve Pay-out partner queries Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor Ensure due diligence/investigations are completed in accordance with SOP specifications To ensure business continuity at all times Own the communication with customer and stakeholder within the SLA of the business continuity process Manage, control and assign user access to the pay-out system To uphold the company brand Always provide professional customer service and give information based on the training received Maintain knowledge of all company products To manage own professional and self-development Minimum Requirements: Grade 12 / or equivalent (Essential) Degree/diploma (Desirable) 1-2 years Customer Service Consultant experience (Essential) Understanding and speaking of Shona/Chewa/Ndebele 6 months experience with Valtari Software (Desirable) Knowledge of money transfer procedures Knowledge of online banking Knowledge of Mukuru products Knowledge of AML practices Additional Skills: Computer skills Typing skills Telephone skills Verbal and Written communication skills Time management skills Organizational & administrative skills Attention to detail Sales/Converting skills Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS.
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