Job Title: Patient Services RepresentativeReports To: Patient Services Supervisor (St. George)Bilingual in English and Spanish and some experience requiredFLSA Status: Non-ExemptCompensation: Level I: $19.15 to $20.51 per hourLevel II: $20.52 to $21.83 per hourLevel III: $21.84 to $22.50 per hourLevel IV: $22.51 to $25.85 per hourBenefits for Part-time Employees: 401K available on the 1st day of hire, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings.Profit Sharing: Full and part-time employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively.Required Vaccines and Tests: Influenza, Clear TB, and Drug test.Summary: The Patient Services Representative works collaboratively and professionally with other staff, under the direction of the supervisor and in collaboration with other employees, for the effective and efficient delivery of health care services. Responsibilities include accepting and responding appropriately to calls, scheduling appointments, verifying insurance, collecting and documenting payments, providing excellent customer service, compiling and recording appropriate documentation, and utilizing and understanding specific knowledge of medical and dental terminology.Pay: Pay is based upon demonstrated and verifiable experience. Resumes and references must be provided to verify skill and experience level.Qualifications - Education/Experience:High school diploma/GED and required experience per level.Bilingual in English and Spanish strongly preferred.Familiarity with medical and dental office routine and terminology.Ability to work well as a team, exhibit integrity, use good judgment, and keep confidential information.Demonstrate reliable attendance and punctuality consistently.Proficient typing skills are essential.Competencies:Self-Awareness – Ability to assess own strengths and weaknesses and strives to continuously build knowledge and skills.Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens well; keeps emotions under control.Positive Attitude – Assumes positive intentions from other employees and patients.Communication - Speaks clearly; listens and gets clarification; responds well to questions; writes clearly and informatively.Team-Work - Balances team and individual responsibilities; contributes to building a positive team spirit.Ethics - Treats all people with respect; keeps commitments; inspires the trust of others.Organizational Support - Follows policies and procedures; completes tasks correctly and on time.Adaptability - Adapts to changes in the work environment; manages competing demands.Attendance/Punctuality - Is consistently at work and on time.Dependability - Follows instructions; responds to management direction.Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.Professionalism - Approaches others in a tactful manner; reacts well under pressure.Quality - Demonstrates accuracy and thoroughness; looks for ways to improve quality.Quantity – Works to ensure accessible care as measured by productivity standards.Safety and Security - Observes safety and security procedures.Employee Health – Pass pre-employment drug screening and adhere to all employee health requirements.Work Environment:The work environment is a typical medical office setting with appropriate climate controls. The noise level is usually moderate.Physical Demands:The position is primarily sedentary with long periods of sitting. Occasionally, the employee may be required to lift/move up to 10 pounds and occasionally lift/move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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