Job Title: Patient Services RepresentativeReports To: Patient Services Supervisor (St. George)Bilingual in English and Spanish and some experience requiredFLSA Status: Non-ExemptCompensation: Level I: $19.15 to $20.51 per hourLevel II: $20.52 to $21.83 per hourLevel III: $21.84 to $22.50 per hourLevel IV: $22.51 to $25.85 per hourBenefits for Part-time Employees: 401K available on the 1st day of hire, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings.Profit Sharing: Full and Part-time employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively.Required Vaccines and Tests: Influenza, Clear TB and Drug test.Summary: The Patient Services Representative works collaboratively and professionally with the other staff, under the direction of the supervisor and in collaboration with other employees, for the effective and efficient delivery of health care services. Responsibilities include receptionist, clerical, and administrative duties such as accepting and responding to calls, scheduling appointments, verifying insurance, collecting and documenting payments, providing excellent customer service, and utilizing knowledge of medical and dental terminology.Requirements:LEVEL I, II, III AND IV REQUIREMENTS:High school diploma/GED and required experience per level.Bilingual in English and Spanish strongly preferred.Familiarity with medical and dental office routine and terminology.Ability to work well as a team, exhibit integrity, use good judgment, and keep confidential information.Demonstrate reliable attendance and punctuality consistently.Proficient typing skills are essential.Qualifications - Education/Experience:High school diploma/GED and minimum two-year experience, three-years preferred.Bilingual in English and Spanish required.Basic familiarity with medical and dental office routine and terminology.Ability to work well as a team, exhibit integrity, use good judgment, and keep confidential information.Demonstrate reliable attendance and punctuality consistently.Proficient typing skills are essential.Work Environment: The work environment is a typical medical office setting with appropriate climate controls. The noise level is usually moderate.Physical Demands: The position is primarily sedentary with long periods of sitting. Occasionally, the employee will be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, depth perception, and the ability to adjust focus. Regularly required to stand, walk, sit, use hands to finger, handle, or feel; talk; and hear. Frequently required to reach with hands and arms. Occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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