A vacancy exists for a Patient Services Manager, based at Life Kingsbury Hospital, reporting to Corinthian Sefako, Finance & Admin Manager, Admin. The successful candidate will be responsible for the management and co-ordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospital's profitability.Critical OutputsEnsure effective quality management and customer care by:Monitoring and improving quality metricsManaging data integrity and compliance to Life working proceduresDeveloping and maintaining relationships with stakeholdersEnsure effective people management by:Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformationActively leading meetings and ensure participation of all members in order to ensure ISO complianceEnsuring quality staff members are recruited to fill approved vacancies in accordance with the company's transformation objectivesProviding direction and inspiration to ensure staff are motivated and productiveManaging and reviewing training plans that are compliant to Life's WSP requirements in order to enable talent developmentManaging the performance of staff through the performance improvement processEnsuring all transactional processing is complete in order to provide employee compensation and benefitsEnsuring productive working relationships are supported with minimum IR issuesEnsuring all exit interviews are conducted in order to ensure the retention of staffManaging people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellnessEnsure effective and accurate billing by:Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achievedManaging the bill auditing process in order to achieve accurate billing dataEnsuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient eventEnsure effective interpretation & application of contracts and funder rules by:Managing the admissions department to ensure that they comply with the funder rulesManaging the collection of outstanding co-payments from patientsReducing and managing the risk associated with RSRT's by making recommendations regarding patient based dataFacilitating effective cash flow management by:Implementing processes from pre-admission to submission of an account in order to ensure DSO targets are achievedImplementing cash management processes to prevent lossesEnsure effective operational capabilities by:Managing and implementing PS business plans in order to ensure optimal functioningGovernance and Risk ManagementPreparing and ensuring sound audit compliances to achieve optimum business ethicsParticipating and developing action plans within the risk management teams to appropriate the correct controlsSupport tip-off investigationsRequirementsDiploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses.Case Management and Coding ExperienceMinimum of five years relevant private healthcare industry and proven leadership, change and people management experienceCurrent registration with the relevant professional / regulatory body (SANC)Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processesUnderstanding of basic financial principles (i.e. budgets, credit management, planning)Computer proficiencyDriver's license and ability to travelCompetenciesProblem-solving, analysis and judgementResilienceEngaging diversityVerbal & written communication and presentationInfluencingDrive & energyExcellence orientationEthical behaviourBuilding relationshipsCustomer responsivenessOrganisational awarenessLeading by example (Key for Managers)Motivating and developing people (Key for Managers)ContactChwayita MpangeleTel: 021 670 4312Email: ****** date: Tuesday, September 3, 2024Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.Life Healthcare is an Equal Opportunity Employer.Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.
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