DescriptionHinsdale Orthopaedics, a division of Illinois Bone and Joint Institute, is currently seeking a part time Patient Service Coordinator to work 16 to 20 hours a week, across 2 to 3 days, for its busy Western Springs location.Job SummaryThe main focus of this position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.Job ResponsibilitiesGreeting patients and answering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documentsCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral managementMaintains clean and safe work environmentOther office duties as assignedRequirementsJob RequirementsHigh school diploma or GEDMinimum one year experience in customer service role, healthcare experience (preferred).Knowledge in medical terminology preferredAbility to handle highly confidential, sensitive and non-routine informationFamiliarity with scheduling and rearranging appointmentsPossess good working knowledge of Microsoft Office and Windows-based computer applications.Epic (EHR) experience preferredInsurance payer and eligibility knowledgeMust be a team playerAble to work in a fast-paced environment and have a flexible schedule as neededNeat, professional appearanceStrong written and verbal communication skillsResults oriented with concern for appropriate processWillingness to attend and successfully complete ongoing training required to maintain responsibilities
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