Patient Liason Officer

The Main Purpose of the job Reporting to the Project Manager/Catering Manager, the incumbent will be responsible to manage assigned Patient experience in accordance with sector strategy, contract specifications and statutory Regulations as well as ensure overall efficient and effective management of Patient complaints to provide a great quality Foodservice.
Minimum requirements: MatricExposure to the catering industry, especially HealthcareExperience in supervising staff3 yrs. experience in Financial and Administrative processes, as well as Client RelationsResale experience essential.Key areas of responsibility: Manage daily operational issues relevant customer satisfaction and retention of the businessDaily ward rounds, trend identifying and change management to improve patient experienceTo ensure that the service provided is in line and better than set targetsManage the catering service to patients optimally in order to surpass client and customer expectations.Attend all relevant meetings with client and management team and ensure communication to relevant partiesEnsure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery.All training records signed for training done on new procedures and ensuring that processes are followed without failManage and monitor service level agreements and continuously strive to improve service offering.Menu standardization implementation and ongoing monitoring Financial consciousnessAssist when required with ad hoc and or monthly reports, re internal and external reports.Knowledge Skills and Competencies required: Excellent knowledge of the catering environmentExcellent knowledge of Health and Safety policies and processes relevant to the catering industryComputer literate (MS Office)Excellent customer services skillsReport writingSelf-starter for a large upmarket private hospital, Hands on operator, HSE compliant, customer focusedA good Team player with the ability to motivate staff and problem solveGood communication skills, able to multitask, good leadership skills, and corporate individual.Must be a team player with a customer focused approach
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