Reporting to the Project Manager or Catering Manager, the incumbent will be responsible for overseeing the assigned patient experience, aligning with sector strategies, contract requirements, and statutory regulations. The role also involves ensuring the efficient and effective resolution of patient complaints to deliver a high-quality foodservice experience.Education and Experience required:MatricExperience in the catering industry, particularly within the healthcare sectorProven ability to supervise and manage staff effectivelyStrong background in resale operations (essential)Key areas of responsibility:Manage daily operational issues relevant customer satisfaction and retention of the businessDaily ward rounds, trend identifying and change management to improve patient experienceTo ensure that the service provided is in line and better than set targetsManage the catering service to patients optimally to surpass client and customer expectations.Attend all relevant meetings with client and management team and ensure communication to relevant partiesEnsure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery.All training records signed for training done on new procedures and ensuring that processes are followed without failManage and monitor service level agreements and continuously strive to improve service offering.Menu standardization implementation and ongoing monitoringKnowledge, Skills, and Competencies:Excellent knowledge of the catering environmentExcellent knowledge of Health and Safety policies and processes relevant to the catering industryComputer literate (MS Office)Excellent customer services skillsGood communication skills, able to multitask, good leadership skills, and corporate individual.Must be a team player with a customer focused approach
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