Mediclinic Kloof| Erasmuskloof, Pretoria | South Africa Closing date: 06/01/2025 Number of positions: 1 Recruiter name: Nombulelo Florence Mpofu Reference number: 56356 Permanent Please direct all your queries to ******.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of hospital to the public.
KEY RESPONSIBILITY AREAS Utilise patient experience index data to improve patient experience.
Manage overall patient experience within the hospital.
Manage key account and stakeholder relations.
Manage and control patient experience finances.
Lead and Manage the people in the Patient Experience Function.
Manage marketing and communication initiatives.
REQUIRED EDUCATION ESSENTIAL EDUCATION: Tertiary qualification.
DESIRED EXPERIENCE: Bachelor's degree in human sciences (Majors in Nursing, Social Work, and Psychology).
REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE: 5 years' experience in service-oriented environment/operations.
DESIRED EXPERIENCE: Experience in the healthcare and service industry.
REQUIRED JOB SKILLS AND KNOWLEDGE Knowledge, understanding and application of client satisfaction best practices.
Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint).
Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures.
The utilisation and application of Patient Experience related Administration and Survey Systems (e.g.
Press Ganey).
Understanding of the Mediclinic Patient Journey.
Knowledge and application of Mediclinic Patient Experience Policies and Procedures.
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile #J-18808-Ljbffr