Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience.
Role overview We are looking for a new Patient Administrator to join our Worcester & Bromsgrove site. Full or part time applicants considered, weekend and evening working on a rota basis.
As you'd guess from the title, this role involves carrying out different administrative duties. You could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post, and dealing with enquiries, both over the phone and face to face. Our clinics are busy, so we're looking for someone who loves working in a fast-paced environment where every day is different.
You will be the central point of contact for all telephone queries from patients and will ensure that an efficient administration service is delivered whilst maintaining a positive relationship with internal and external parties at every interaction.
We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic, friendly, and able to put patients at ease.
What skills and experience do I need? We are looking for someone who is caring, organised, and happy to speak with people. You could have previous experience, or be at the start of your career in healthcare.
We'll provide training so experience isn't always needed, but the following will be advantageous:
Previous experience in a customer or patient facing role Experience in a busy administrative role An understanding and respect of confidentiality at all times when dealing with calls or with patients directly Enjoys working with a range of people and is able to tailor their approach to a diversity of patients' needs with a friendly and accessible personal manner A competent user of all Office 365 programmes Comfortable working with computers and happy to learn new systems e.g. patient record system A good phone manner An excellent grasp of the English language both verbally and in written format A good team player – happy to jump in and support others when required What we're offering A salary of £23,800 25 days annual leave plus bank holidays A company pension scheme Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme An environment where your learning and development is supported through a range of various learning tools and courses Working with a friendly multi-disciplinary team passionate about improving the lives of our patients A bright, spacious and modern working environment, built to the highest standards If you would like an informal chat about the opportunity or to request a job description, please contact ******.
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
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