Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our Client, a Dealership for a well-known passenger vehicle brand requires an experienced Service Advisor to join their Team.
Duties: Following up with orders and parts requirements on all current and future jobs Responsible for the total customer handling process in the service and repairs area Achieve high level of customer satisfaction and confidence to increase loyalty and trust Generate service business volume (selling parts and labour through interactive reception and upselling opportunities) Build and maintain a positive service image amongst customers Handle all customer requirements by offering alternative repair solutions and pricing options Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters Must be able to handle all customer complaints and issues up to a certain level Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments Follow-up after the service / repair to ensure the customer is satisfied with the work done Maintain positive relationships with customers to ensure repeat and referral business All general administrative duties for the workshop and/or service department Requirements: Min 3-5 years' relevant experience within the motor industry at dealership level, in the same or similar role as Service Advisor Team player, friendly and energetic Self-Motivated Target/Goal driven, Extremely good with client relationships (Excellent Customer Service) Strong Administration skills *Only candidates that meet the criteria will be shortlisted and contacted *If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful *Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link: https://selectmotor.co.za/job-application/ For further information please feel free to contact Debbie at Select Motor Recruitment 011 615 7747 Applications should be submitted no later than Monday 26 August 2024.
