Key Outputs Achieve parts sales key performance indicators:OTIF (on time in full) ordersEnsure customer details are captured accurately when opening a new accountGrow and promote over the counter sales by promptly providing quotations and a quality customer serviceEnsure quote conversions and report on lost salesAccurately interpret and identify customer parts requirements and propose best availability options - Promote complimentary productsAccountable to manage open sales orders to customers and deliver in shortest possible time periodAccurately reflect the date and time when customers require parts (required by date)Ensure correct information on all ordersEnsure accurate and timely feedback to customers on order statusExecute the business continuity process as and when instructedProvide an after-hour service as and when requiredComply with all safety and security rules and policiesFor new customers, request creation of new account and ensure compliance to CES policy requirementsCapture customer order requirements to produce a quotationApply appropriate systems (SIS, TMI, SIMSi, OTV, etc) if part numbers are not availableDetermine availability of parts from JDC and overseas parts supply chain to provide accurate information to customers and correctly reflect OTIF date upon conversion of quote.
Log CID tickets with CAT to improve lead time to customersAssess various options by consulting SIS, alternative locations, to provide parts to customer within required time frameSelect appropriate order reason to order parts from supplier considering cut off times, order priorities and additional chargesAction workflow messages immediately upon receipt; reorder parts if required and inform customers accordinglyRun report to follow up on back orders, open sales orders and open quotesClose open quotes with valid reasons for marketing analysisInform pricing and master data teams on any incorrect dataAssess credit returns from customers and process accordingly (refer to manager if required and apply restocking fees where applicable)Escalate supply problems from supplier to parts managerPicking (Outbound) in accordance to the Warehouse Picking KPIsPerform weekly cycle counts with the team led by the Inventory ControllerReceiving (Inbound deliveries).Forklift operating.Hydraulic Hose assembling.Adhere to Contamination Control practices and controlsQualification, Experience and Competencies Grade 12/ MatricValid Drivers License – Code BMicrosoft Office – Excel, Word, Power Point, OutlookSAP SD/MM, Excellent Excel knowledge - advantageousForklift license advantageous, or ability to obtain forklift licenseBasic Business and Financial AcumenGood Business Communication and interpersonal SkillsRelationship building skills, Customer orientation, Technical AbilityAttention to detail, Persuasive, ResilienceAbility to sell value to customers providing them with suitable options
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