An exciting role with a global brand has just opened up The opportunity is for a Parts Technical Support Representative with responsibilities including providing in-depth technical and commercial sales support to clients across multiple countries within the agriculture industry. Apply Now Duties: Responds to all enterprise parts-related emails, phone calls, faxes and letters from dealers and end-user customers, on questions and problems regarding the website. Reports on parts website defects, suggests enhancements to developers and tests the fix. Provides advanced product/service information and responds to complex customer questions about the products/services. Responds to more advanced issue escalations promptly and appropriately; provides managerial approval as required. Identifies, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. Provides fault isolation and resolution to limit and address issues promptly. Monitors team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate. Records and processes custom/special orders that may require additional resources for delivery and coordinates with those teams as required. Sets clear objectives for each sales call or meeting; uses standard materials to make a presentation to the customer; and asks relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. Maintains and leads periodic check-ins with key customers to ensure they're receiving the most value from the product/service. Looks for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization. Desired: Dealer understanding, detail-oriented and organized individual Comfortable working in warehouse environment Degree/Diploma in Mechanical Engineering