Parts Salesperson X2 Global Grade 07

Key Outputs

Correctly identify the needs of the customer using all information possible (Serial number, model number, etc.)
Create quotes and follow up with customers daily.
Convert all quotes to sales orders with the correct pricing against the quote.
Ensure that all regions are checked for available stock before an Airfreight or emergency order is created.
Process parts orders and back orders efficiently and effectively.
Maintain all open back orders that get cancelled or grieved by JDC as well as the sales order.
Action grieved orders using SIS for the reason the order was grieved and liaise with JDC.
Ensure that all quotes are maintained and closed daily with the correct reason for not converting this to a sale.
Liaise with customers to generate quotes and do daily follow-ups with customers on open quotes.
Follow up on all parts on backorder or emergency and provide/communicate progress to the customers on a daily basis.
Create credit returns in line with the credit return policy.
Maintain all backorders and sales orders linked to outstanding purchase orders.

Qualification, Experience and Competencies

Grade 12/Matric.
Good business communication and interpersonal skills.
Relationship building skills.
Customer orientation.
Technical ability and attention to detail.
Persuasive and resilient.
Ability to sell value to customers providing them with suitable options.
At least 2 years' experience in SAP SD/MM.
Excellent Excel knowledge.
Basic business and financial acumen.

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