Job Position: Parts Sales Executive (motor industry)
Ref: 4876
Location: PE/Gqeberha
Salary: R8900 to R10 890 per month commensurate with qualification and experience + incentive
Email your CV to ******
Qualifications / Requirements:
• Grade 12 or equivalent
• Computer literate - Excel proficiency beneficial
• Minimum of 2 years' experience in sales and customer relations
• Minimum of 2-years experience in Parts Sales
• Understanding of the financial appreciation of parts highly beneficial
• Technical understanding of heavy commercial vehicles highly beneficial
• Good verbal and written communication skills in English
• Clean criminal record
• Valid unendorsed driver's license
• Neat and professional appearance always
• Ability to work independently without supervision, whilst maintaining a high-performance work ethic
• Ability to be motivated and productive under pressure
• OEM experience will be beneficial
Key Performance Areas:
• Present and always promote the company image and products
• Maintain and sustain high levels of counter image and housekeeping
• Greet all customers promptly and professionally; and always provide excellent customer service
• Effectively communicate to retail and trade customers face-to-face, via email and telephonically to optimise sales
• Accurately identify the customers' requirements with regards to their requests for parts
• Utilise the company inhouse system to identify relevant information e.g.
part number, vehicle, chassis number, engine number and year of production
• Enter all necessary information in the inventory list and control system records
• Advise customer of procedure for interpretation, selection payment and collection of parts
• Follow the sales process through to installation and/or delivery to customer
• Achieve gross profit according to Dealer budgeted targets and franchise standards
• Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM
• Assist with the implementation of parts promotions
• Record and enter special orders
• Ensure effective management of cash outstanding
• Place material in warranty parts bin area, as required
• Return any defective parts to the warehouse
• Effectively track all lost sales
• Return all unsold merchandise to stock
• Assist with all stock takes
• Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities
• Ensure effective management of WIP reports
• Develop and maintain a new customer business prospecting database
• Maintain a professional customer follow-up system via planned telephone contact/ customer visits
• Perform related or other ad hoc tasks, at the discretion of management
• Ad-hoc duties as and when required