Overview We want to drive and develop partnerships to deliver unique benefits, offer, events and experiences for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business.
Your role as Partnership Manager will be driving growth in our partnerships across various industries, identifying relevant brands and retailers, negotiating the best rates, offers and events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission.
Your enthusiasm to secure great offers, events or benefits will ensure we're consistently adding value to our core service offering. You will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market. You must be eager to develop your knowledge based on where Ten is growing or where corporate clients require.
You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our Global Offers & Events Strategy.
Key Responsibilities To take full accountability for the partnerships and contracts you secure; ensuring offers are better than or best in market, events are unique and compelling and where it's right to secure commission agreements To maintain relationships with partners during an offer period to ensure we are nurturing an ongoing sustainable relationship for future growth, repeating successful partners To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service, driving improvements to member satisfaction/NPS and efficiencies Monitor redemption, data analytics and demand of a brand or service to ensure its resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market To ensure you are fully aware of all best practice and are consistently adhering to these To have a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines To create and nurture a culture of success, professionalism, and mutual support within the team Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals Be available to lead, maintain and support on any established client relationships Experience in procuring products, benefits and offers, contract management and negotiation Broad working knowledge of key retail brands across a range of sectors Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team's key objectives Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service Proven track record of negotiating and procuring offers Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business A passion for working in a business that places members and customer service at their core as well as commercial success A natural communicator who always takes the time to keep their team and colleagues informed and up to date Great people skills; you will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure Rewards designed around you: A competitive salary depending on experience, plus performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance. Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave Extra Rewards. Lucrative Ten Loyalty Rewards program. Remote Working Holidays - possibilities to Travel and Work! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car). ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use. Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Safe & secure offices in the Foreshore with complimentary off-street parking. Who Are We Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten's strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
"Ten is on a mission to become the most trusted service platform in the world." To find out more about Ten, please watch this short video here.
Commitment to Diversity We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
"Ten works with a small-preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes." further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."
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