Partner Success Manager

We're Houst: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.
We are seeking a proactive Partner Success Manager to cultivate and maintain strong relationships with our partners. In this role, you will ensure our partners achieve maximum value while driving growth and success.
Responsibilities: Build and maintain long-term relationships with key partners.Collaborate with partners to identify business opportunities and drive revenue growth.Ensure that partners are delivering against the standards that we set for them and are providing an exceptional experience for their Hosts.Act as the main point of contact for partner inquiries, ensuring quick resolution of issues.Monitor partner performance, providing data-driven insights for improvement.Conduct regular check-ins and business reviews to ensure partner satisfaction.Work with the broader team to identify and deliver improvements in the way Houst and our partners operate.Minimum Requirements: Proven experience in partnerships or B2B account management (3-5 years), ideally in an operating business.Strong communication and relationship-building skills, demonstrable ability to train, educate and influence client decisions.Analytical mindset with a focus on data-driven results.High level of attention to detail.A highly structured and process-oriented person.A problem solver at heart.The desire and ability to move quickly and get things done.Benefits: 23 days paid holiday (plus public holidays).An extra day off for your birthday - because who wants to work on their birthday?Hybrid working model.Medical Aid/Insurance Options.Opportunities to innovate.Better Help coverage for mental health support.Laptop - for business use.Salary: R20,000 - R28,000 per month.
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