Time left to apply: End Date: December 5, 2024 (4 days left to apply)
Job Requisition ID: R25807
Job DescriptionTo proactively increase customer satisfaction and loyalty, by developing and leading customer experience frameworks that optimise various touchpoint interactions and implement strategies that deliver innovation, growth, and increased customer engagement.
Hello Future Partner Growth Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
ResponsibilitiesManage the eBucks Client Experience eco-system strategy to enable the business to acquire and retain more engaged and loyal customers, driving ROI and enabling the business to meet its targets.Engage with internal and external stakeholders across all levels to establish ongoing alignment, enhance work delivery, collaboration, and innovation.Create strong relationships and work closely with the partnership network to improve customer retention and satisfaction while growing new business opportunities with partners.Leverage customer analytics and insights to inform the business on decisions that impact the customer experience or on new opportunities to improve the customer experience.Create and manage the Client Experience eco-system activity calendar that incorporates projects and campaigns across the eBucks partnership network.Create and manage marketing campaigns based on data, analytics, and business-case outcomes to drive customer conversion rates across all stages of engagement.Work closely with the Marketing team to deliver on channel briefs, execution, and sign-off of marketing creative.Conceptualise and create proposals with business cases, present and drive the sign-off process, and project manage these initiatives with all relevant internal and external stakeholders.Identify opportunities for growing the partnership network that results in improved value for customers.Keep track of customer touchpoints across channels and coordinate with all relevant internal stakeholders to fine-tune the customer experience.Take responsibility for regular updates on the effectiveness of the Client Experience eco-system plans against targets and adapt these plans to reflect the changing needs of customers.Manage costs or expenses within the approved budget to achieve cost efficiencies.Ensure compliance with company policies and follow ethical standards.Minimum RequirementsRecognised postgraduate and/or tertiary qualification in business, marketing, or related field (Honours degree preferable).5 years' experience in marketing, project management, and/or strategic operations.Retail experience within FMCG is an advantage.Excellent computer literacy (MS Office).Project management experience preferable.Core Technical SkillsExcellent communication skills (verbal and written).Imaginative thinking and creativity.Curiosity and resilience.Attention to detail and accountability.You will have access to: Opportunities to network and collaborate.Challenging working environment.Opportunities to innovate.Application InformationAre you interested to take the step? We look forward to engaging with you further. Apply now!
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties.
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