Part-Time Service Ambassador - News Paper House St George Mall

Don't be ordinary, be EXTRAORDINARY!
Do you want to work for the coolest growing international brand in SA and earn while you play? We are looking for dynamic, meticulous and service-driven Club Receptionists to join the Ignite Tribe.
ARE YOU UP FOR THE CHALLENGE?
As a Front of House employee, you are responsible for the Reception area and ensuring effective and efficient administration within the fitness club, delivering WORLD-CLASS SERVICE to all members.
Key performance areas:

Apply access control protocols established by the company.
Ensure that reception area is always tidy, clean and neat.
Ensure enough stock of all forms are available at reception for the duration of the shift.
Be an ambassador for Ignite Fitness at all times, engaging with members in a professional and friendly manner.
Regulate and monitor all members accessing and exiting the facility, checking that membership accounts are up-to-date.
Welcome members and handle member queries.
Collect paperwork at reception and ensure proper sign-off for cancellation and freeze forms.
Ensure enough stationary and forms at hand at reception.
Review and check the guest register.
Ensure that override reports are completed for review by the GM.
Correctly distribute access cards and perform stock reconciliation.
Process payments (card only) and issue receipts.
Record payments on the daily income sheet.
Explain policies regarding membership freezing, cancellations, and changes of details.
Refer new potential members to Sales Consultants and maintain a walk-in potential member list.
Answer telephone calls in a friendly and efficient manner and transfer to relevant departments.
Capture member details and ensure non-members sign in on the register.
Maintain accurate records and process any membership changes.
Handle membership queries that originate within the club.
Accurately keep records of club assets with sign-out sheets.
Manage access intelligence and apply strategies to drive usage.
Ensure all queries are dealt with and feedback is provided to members.

Prerequisites for the role:

High School (matric) (Essential)
Reception: 2 years (Preferred)
Gym: 1 year (Preferred)
Customer service: 2 years (Preferred)
Have a genuine interest in health & fitness (Essential)

To apply, submit an updated copy of your resume with a photograph included via this job portal or visit ignitefitness.com/careers to apply on our website.
We look forward to hearing from you!!!
Job Types: Full-time, Permanent
Pay: R4 000,00 per month
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