OUTsurance Broker General Manager (Western Cape)Employment Type: Full-timeFAIS: Financial Advice Giving RoleSkillset: GENERAL MANAGEROUTsurance is a customer-centric and dynamic financial services company with a global footprint and a proud history of innovation. We are vibrant, successful, and values-oriented with an awesome dynamic culture encapsulated by the ethos that clients and staff "always get something OUT." Our success can be attributed, amongst other things, to the outstanding people that work for us.OUTsurance is a formidable player in the short-term insurance market. As a values-based organization, we take our reputation for awesome service and innovation seriously and strive for excellence in all we do.The incumbent of this position will head up a team of Regional Managers including OUTsurance Brokers located in their designated region.Key Outputs:Achievement of performance measuresCoachingWorking with data to inform business outcomesPeople Development and ManagementCustomer Relationship ManagementThe OUTsurance Broker General Manager must align themselves with the OUTsurance culture and values of Awesome Service, Passionate, Honest, Human, Dynamic, and Recognition as well as aligning themselves to the leadership quotients.Responsibilities:Targets and Business ManagementSupport the achievement of OUTsurance Brokers by giving input on initiatives within the company to enhance sales volumes.Facilitate the achievement of performance measures.Facilitate the communication of agreed performance measures to the OUTsurance Brokers.Communicate the necessary expectations of all parties involved to meet collaborative goals.Report to the OUTsurance Brokers key changes in strategic direction, structures, and operating models to ensure transparent communication and effective operation within the region.Explain and agree targets with individual OUTsurance Brokers, communicate to all levels, and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance, and return on investment.Provide clear direction to team members on the OUTsurance Brokers strategic and execution plans and key focus areas and ensure their understanding and buy-in by explaining their expected contribution to the achievement of business objectives.Manage regional budgets including signing off invoices and quotes within mandate. Escalate out of budget items to the Head of Sales for approval.Review performance against balanced scorecard components as prescribed by the Head of Sales, discuss gaps, and agree on action plans to close gaps.Benchmark productivity of the region against industry standards and create measures to improve productivity.Assist OUTsurance Brokers, as necessary, by interacting with clients to facilitate sales and/or client concerns/complaints.CoachingCoaching all OUTsurance Brokers within the region to promote a productive sales environment to ensure sales targets are reached.Meet with OUTsurance Brokers in the regional team on a regular basis in a one-on-one basis to coach them on best practice sales processes.Coach the OUTsurance Brokers on issues and challenges they are experiencing in the region and provide guidance to them on resolving the issues.People ManagementActively participate in the recruitment and selection process of all OUTsurance Brokers by interviewing new team members.Establish and maintain a succession plan for the regional team of OUTsurance Brokers.Create effective workforce plans and recruitment demand plans for own region.Work with OUTsurance Brokers in the team to achieve excellent business results through continuous people development and mentoring activities.Conduct meaningful performance development discussions with OUTsurance Brokers and ensure that agreed action plans are implemented.Determine and analyze training and development needs for OUTsurance Brokers.Motivate OUTsurance Brokers in allocated regions and ensure that their efforts are recognized.Communicate processes, control requirements, and risk management frameworks that impact the sales process in own region.Coach team members on all the processes and controls that they have to execute in their daily work.Own and agree corrective action items arising from Compliance, Internal Audit, and/or Management assurance findings.Ensure that OUTsurance Brokers in own region complete all required compliance exams and attestations within specified timeframes.Ensure team understands all compliance requirements.Identify Business OpportunitiesIdentify and manage the creation of new business opportunities for the region.Identify new business offerings for the OUTsurance Brokers.Influential, concise, rational, and practical communicator.Creative flair and innovative thinker with a passion for sales.Sound understanding of business.Incredibly well spoken with strong interpersonal and negotiation skills.Relationship management.Change and project management skills.The ability to manage multiple projects within tight deadlines.Self-motivated team player, able to inspire colleagues and display leadership by example.Discretion, judgment, and high levels of trust.Minimum Requirements:Relevant B Degree and/or equivalent NQF7.Higher Certificate/Diploma in the insurance industry.Minimum 5 years' experience as a key stakeholder/manager in insurance Sales and Business Development.Minimum of 5 years' experience in a Sales Management role with emphasis on people management.Strong flair for numbers and an ability to augment business rationale with supporting calculations.Strong understanding of the Face to Face Distribution model.Excellent people management skills, including a track record of successfully leading large sales teams.Solid Business Development understanding with specific focus on sales optimization.Reporting Lines:The Regional General Manager Sales will report directly to the Head of Sales, as well as other internal and external stakeholders, including: the Actuaries, Training, Marketing, and Compliance and HR departments.Additional Information:In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
#J-18808-Ljbffr
