Outlet Supervisor (13299)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.
Job Summary
To assist in overall restaurant operations management in promoting and ensuring total guest's satisfaction with high standard of service and maximize potential revenue through exceeding guests' expectations and hospitality.
Key Duties and Responsibilities
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the outlet.
Maintain knowledge of wine/champagne characteristics and description by glass, as well as cocktails and Afternoon Tea offerings.
Ensure correct maintenance and use of equipment.
Maintain restaurant profits through increased revenue and minimizing costs.
Initiate guest interaction through seeking and soliciting feedback from guests.
Ensure compliance with state liquor regulations.
Monitor colleague performance in all phases of service.
Anticipate guests' needs, respond promptly and acknowledge all guests.
Document pertinent information in restaurant log book.
Complete all paperwork and closing duties in accordance with restaurant standards.
Skills, Experience & Educational Requirements
High school graduate or Diploma in Hospitality Management.
Minimum 2 years of experience in serving alcoholic beverages.
Minimum 2 years' experience as full service restaurant Supervisor or Captain or similar.
Certification in wine, liquor and food handling courses.
Fair knowledge of wines, cocktails, spirits, brandies and whisky.
Ability to satisfactorily communicate in English.
Ability to compute good mathematical calculations.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.
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