Job Description About KTOB Solutions: KTOB is a leading customer acquisition and marketing firm that has successfully executed over 500,000 acquisitions for major telecommunications businesses like Vumatel, Vox, Vodacom and Herotel.
Job Summary: We are seeking a dynamic and motivated Outbound Telesales Agent to join our team.
The role entails the agent being responsible for making outbound dials to prospective customers, troubleshooting barriers to adoption whilst solution selling and promoting our clients' products and services.
This role offers a competitive salary along with commission-based earning incentives, providing opportunity for both strong earning and career progression.
Key Responsibilities: Conduct outbound dials and calls to potential customers to promote the services of our clients Meet or exceed weekly and monthly sales and performance targets.
Update the CRM routinely, to ensure that all records are recorded appropriately and in line with company SOP's.
Identify sales opportunities and effectively communicate the benefits of our clients' offerings.
Build and maintain strong customer relationships to ensure customer satisfaction and retention.
Collaborate with internal stakeholders to upskill through training, practical role play and product information sessions.
Requirements Requirements for role: Minimum of two years of previous outbound dialing experience in telesales or customer service is required.
Matric Needed Full Fibre Internet Connection of 20mbps or more No criminal record Experience with outbound CRM systems is essential A track record of meeting or exceeding targets previously required Work from home set up essential Headset and working video camera essential for team meetings UPS / Inverter required for Loadshedding Afrikaans is essential Benefits Benefits: Competitive salary with commission-based incentives.
Opportunity for career advancement and professional development Positive and supportive work environment.
Fully work from home Uncapped Commission Requirements Key Roles and Responsibilities: - Door-to-Door Outreach: Engage with residents in assigned communities to introduce and generate interest in our fiber internet services, clearly communicating the benefits and features.
- Targeted Coverage: Follow designated routes to maximize community outreach and identify potential customers.
- Customer Education: Provide valuable information about the advantages of fiber internet, addressing any questions or concerns from potential customers.
- Lead Reporting: Accurately report and document potential customer details, feedback, and market insights after each shift.
- Flexible Working Hours: Work between 15:00 and 19:00 from Monday to Friday, and between 08:00 and 12:00 on Saturdays.
- Positive Impressions: Build positive relationships with potential customers, leaving a favorable impression of our company.