Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.The Role:Responsible for the management of the customer order flow and the interface with Sales Area.Key Performance Areas:Order processing:Daily release of customer orders and include the management of auto, mass and manual release orders.Daily review of suspended orders.Execute the cancellation of orders based on customer requests, superseded items, etc.Working with Inventory, Purchasing or Warehouse teams to source items.Resolve order issues like incorrect addresses, shipping instructions, etc.Backorder management:Resolve any allocation problems daily, specifically suspended orders or cycle count problems.Daily review and resolution of outstanding orders by changing source, where it is linked to Purchase Order or Distribution Requirement Planning or where an order needs to be placed.Weekly review of "Hold till complete" orders, where inventory has become available or where new Purchase Order or Distribution Requirement Planning must be created.Logistics Process and Support (LPS).Review and resolve LPS tickets relating to expediting of orders, shipment discrepancy etc. daily.Review Unit Down Orders and expedite accordingly daily.Daily resolution of Sales orders that did not generate a Purchase Orders in System 21.Quarterly review and maintenance of Customer Masters.Weekly communication to internal/external customers regarding progress on all open orders.Processing of Credit Note.Your Profile:Matric (Grade 12) or equivalent qualification.Diploma/ Degree in Logistics or Supply Chain Management.2 to 4 years' experience in a similar position in a Warehousing/Distribution/Supply Chain environment.Experience in managing internal and/or external customer accounts.Good working knowledge of International Trade and Freight processes.Prior exposure to Aurora, S21DI and PBI reporting is an advantage.Proficient in Microsoft office. Minimum requirement is to be proficient at intermediate level in Excel.Exposure to Environmental Health and Safety systems.Proven ability to work efficiently within a Distribution Service environment and complete duties in an autonomous manner.Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders.Commitment to excellence and timeliness in internal client service.Positive attitude and willingness to learn.Strong and proven focus on business and process improvement.Excellent written and oral communication skills.Able to adapt to change.Lateral thinker & Problem Solver.How To Apply:Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careersApplications close: 17 September 2024.Please note: should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company. In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.Please note: you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.
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