Job Title: Outbound Customer Service RepresentativeLocation: South Africa (Remote)Hours: Full-time, UK working hours (9am - 6pm or similar shift)Salary: R25,000 per month About the RoleWe are looking for a proactive and enthusiastic Customer Service Representative to join our team, making outbound calls to potential clients who have expressed interest in our mortgage advisory services. You will play a crucial role as the initial point of contact, engaging with clients and coordinating appointments for our UK-based advisors. This position is fully remote and offers the opportunity to support clients with an empathetic approach, guiding them toward helpful solutions and creating positive customer experiences.Key Responsibilities Make outbound calls to prospective clients, introducing them to our mortgage advisory services Schedule appointments for clients with our mortgage advisors based on their availability and needs Maintain a positive, supportive attitude when engaging with clients, many of whom may have faced challenges with other lenders Accurately log and track all interactions within our CRM system (Pipedrive experience is beneficial) Ensure all customer inquiries are handled in a timely, professional manner that reflects our brand's values of empathy and support Qualifications 3+ years of experience in a customer-facing or outbound calling role, ideally within customer service or sales Excellent verbal communication skills with a friendly, approachable demeanor Demonstrated ability to nurture relationships and provide empathetic customer support Experience with CRM software (Pipedrive preferred, though not required) A self-starter with a positive attitude and strong time-management skills Why Join Us? Be part of a dynamic and supportive remote team that values your role in building client relationships Gain experience working with a UK-based company, while enjoying the flexibility of remote work Competitive salary with room for growth and development Application ProcessCandidates will be invited to a first-round interview, followed by a trial task to assess competencies related to this role. If you're selected, a second-round interview will help us get to know you better.
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