Outbound Customer Service Agent (Shipping)

- Maintain and update sailing schedule.- Manage and monitor bookings with shipping (include monitoring daily stack dates)- Process bookings and send booking confirmation to customers.- Follow up on Quotes to fill up under utilised containers.- Clear Internal Sentry (latency) reports.- Strategic container planning to get the best utilization per container.- Handling Hazardous applications / paperwork- Send transport and packing instructions to warehouse and transporter.- Send empty depot releases to shipping line prior to container collection.- Receive all required shipping documents:Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.- Process shipping lines shipping instruction- Prepare required trade documents (EG CNCA for Luanda)- Invoice customers- Process creditor invoices- Submit RCG to SARS