Outbound Collections Team Leader R4000 To R6500

Job Title: Team Leader - Outbound Debt CollectionTo lead, develop, and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.Duties & ResponsibilitiesAbility to work under pressureAptitude in decision-making and problem-solvingCustomer CentricProficient in MS Office packages, especially Word and ExcelProven ability to meet targets and deadlinesStrong leadership and coaching skillsStrong written and verbal communication skillsTaking accountability and responsibilityDesired Experience & QualificationsMinimum Matric qualification is mandatory.Tertiary qualification or course in management is an advantage.At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/Team Manager/Supervisor.Experience with handling IR procedures and performance improvement processes.Knowledge of reporting platforms.Understanding of the POPIA Regulations.Understanding of Debi check process.Salary RangeR4000 to R6500
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