Outbound Collections Team Leader

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREDMinimum Matric qualification is mandatory.Tertiary qualification or course in management is an advantage.At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.Experience with handling IR procedures and performance improvement processes.Knowledge of reporting platform.Understanding of the POPIA RegulationsUnderstanding of Debi check processCOMPETENCIES & SKILLSAbility to work under pressureAptitude in decision-making and problem-solvingCustomer Centric • Proficient in MS Office packages, especially Word and ExcelProven ability to meet targets and deadlinesStrong leadership and coaching skillsStrong written and verbal communication skillsTaking accountability and responsibility