Reporting to: Team Manager Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability Location: Woodstock, Cape Town Key Performance Areas Collections Management Ensure that allocated collection target/s are achieved Ensure that allocated productivity target/s are achieved Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay) Follow-up daily on progress of the PTP's and the respective statuses to optimise collections Ensure full understanding of product/s working on Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process Adhere to / utilize the collections call script/s Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism Productivity Management Demonstrates an understanding of daily, weekly and monthly productivity targets and applies these to the daily collections process: Number of calls made Productive hours Number of accounts / matters worked Number of Right Party Contacts (RPC's) - Ensure that RPC's are converted into PTP's Number of fixed arrangements (PTP's) - Ensure that PTP's are converted into collections Average PTP Value Quality & Compliance Management Understand, interpret and apply laws, rules, regulations, policies and/or procedures to collections process, including but not limited to; National Credit Act, Debt Collections Act, Company policies and procedures, IT policies and procedures Demonstrates an accurate understanding of the collection system/s and can navigate it successfully Adhere to / utilize the collections call script/s Practice sound data ethics: ensure that all system requirements are adhered to and that special attention is paid to the quality of information obtained and captured - Ensure that all debtors information held on record is up to date and accurate and ensure that the accounts are properly maintained at all time on the collections system One-touch resolution Delivery of high level of customer service by maintaining a pleasant and enthusiastic manner with everyone and ensuring that queries are dealt with promptly (debtors) Deal with people and/or debtors in a manner which shows empathy, tact, and professionalism.
Receive, respond and/or escalate (where necessary) incoming queries or complaints; provide information, explain policy and procedures, and/or facilitate a resolution Confidentiality Requirements: Criminal clear Strong communication skills Computer literate Understanding / working knowledge of a collections system is advantageous Skills: Target driven High level of integrity Strong work ethic Self-motivated Able to work under pressure Reliable Time management Able to work in a team Remuneration Structure: Basic Salary + Commission Funeral Cover (at the full cost of the employer) Life Cover (at the full cost of the employer) Disability Cover (at the full cost of the employer) Medical Cover (at the full cost of the employer, after successful completion of probation period) Subsidized schooling to PEAK Child Educare Paid maternity leave (in line with Company policy) Working Hours: You will be required to work a maximum of 22.5 hours per week.
Monday to Friday: You will be required to work a maximum of 4.5 hours per day (in the week that you do not work a Saturday) shifted between the times of 16:00PM to 20:30 as agreed by management.
This appointment will be made in line with the Nimble Group Employment Equity Plan.
