Outbound Collections Agent

Reporting to: Team Manager
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Location: Durban Central, Durban
KEY PERFORMANCE AREAS
COLLECTIONS MANAGEMENT

Ensure that allocated collection target/s are achieved
Ensure that allocated productivity target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
Ensure full understanding of product/s working on

QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
Adhere to / utilize the collections call script/s
Ensure that all debtors information held on record is up to date and accurate
Ensure that the accounts are properly maintained at all time on the collections system
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
Criminal clear
Strong communication skills
Computer literate
Understanding / working knowledge of a collections system is advantageous

Skills

Target driven
High level of integrity
Strong work ethic
Self-motivated
Able to work under pressure
Reliable
Time management
Able to work in a team

Remuneration Structure

Basic Salary PLUS Uncapped Commission
Funeral Cover (at the full cost of the employer)
Life Cover (at the full cost of the employer)
Disability Cover (at the full cost of the employer)
Medical Cover (at the full cost of the employer, after successful completion of probation period)

Working Hours:
You will be required to work a maximum of 45 hours per week.
Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
This appointment will be made in line with the Nimble Group Employment Equity Plan.

#J-18808-Ljbffr