Outbound Collections Agent

Reporting to:  Team Manager Job Purpose:  To negotiate with arrears account customers to maximise debt recovery and profitability Location:  Durban Central, Durban KEY PERFORMANCE AREAS COLLECTIONS MANAGEMENT Ensure that allocated collection target/s are achieved Ensure that allocated productivity target/s are achieved Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay) Follow-up daily on progress of the PTP's and the respective statuses to optimise collections Ensure full understanding of product/s working on QUALITY MANAGEMENT Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process Adhere to / utilize the collections call script/s Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism Requirements A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance Criminal clear Strong communication skills Computer literate Understanding / working knowledge of a collections system is advantageous Skills Target driven High level of integrity Strong work ethic Self-motivated Able to work under pressure Reliable Time management Able to work in a team Remuneration Structure Basic Salary PLUS Uncapped Commission Funeral Cover  (at the full cost of the employer) Life Cover  (at the full cost of the employer) Disability Cover  (at the full cost of the employer) Medical Cover (at the full cost of the employer, after successful completion of probation period) Working Hours: You will be required to work a maximum of 45 hours per week.M o nday to Friday:  You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.Saturdays :  You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.  This appointment will be made in line with the Nimble Group Employment Equity Plan.