Ot Business Analyst Training

This role provides support to the Asset Management, Engineering & Maintenance Technology business processes. This includes documenting the process, creating training documents, and creating videos of quick reference guides.
Requirements

Compliance to all processes for all incidents, requests, and changes (e.g. Manage Requirements, Critical Incident process, etc.)
Effective Service Level Management:
Ensure all global and regional vendors deliver against all agreed SLAs.
Ensure compliance to all IM and organizational policies and report on all matters pertaining to non-compliance.
Ensure compliance to SOX, King IV, and all other relevant governance requirements.
Ensure full compliance to IM PMO processes (e.g. gate reviews, etc.)
Living the organization Values.
Maintain good inter-departmental relationships.
Staff development via formal training where required.
Strategic roadmap agreed with requested initiatives delivered against expectation.
Timely completion of ad hoc requests.
Attendance of stakeholders and timely close out of all actions relating to site updates; maintain and action all items on SysAid.
Agreed training completed within agreed timelines.
All strategic roadmap activities created as demands and submitted for approval.
All task closures to be agreed by the requester.
Project Plans to be updated as per PMO governance.
Schedule to be updated as per PMO governance.
Status Reports to be updated as per PMO governance.
All projects to have baselines created/updated as per PMO governance.

Qualifications

Relevant Technical/IT Degree or Diploma.
At least 3 years experience in an end-user facing role.
Experience in business process documentation.
Experience in creating training documentation.
Appreciation of technology accountable for Knowledge of requisite processes for area of accountability.

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