Ot Business Analyst Training

This role provides support to the Asset Management, Engineering & Maintenance Technology business processes. This includes documenting the process, creating training documents, and producing videos of quick reference guides.
Requirements

Compliance to all processes for all incidents, requests, and changes (e.g. Manage Requirements, Critical Incident process, etc.).
Effective Service Level Management:
Ensure all global and regional vendors deliver against all agreed SLAs.
Ensure compliance with all IM and organizational policies and report on all matters pertaining to non-compliance.
Ensure compliance with SOX, King IV, and all other relevant governance requirements.
Ensure full compliance with IM PMO processes (e.g. gate reviews, etc.).
Live the organization's values.
Maintain good inter-departmental relationships.
Staff development via formal training where required.
Strategic roadmap agreed with requesters, and initiatives delivered against expectations.
Timely completion of ad hoc requests.
Attendance of stakeholders and timely closing out of all actions relating to site updates, maintaining and actioning all items on SysAid.
Agreed training completed within timelines.
All strategic roadmap activities created as demands and submitted for approval.
All task closures to be agreed upon by the requester.
Project Plans to be updated as per PMO governance.
Schedules to be updated as per PMO governance.
Status Reports to be updated as per PMO governance.
All projects to have baselines created/updated as per PMO governance.

Qualifications

Relevant Technical/IT Degree or Diploma.
At least 3 years of experience in an end-user facing role.
Experience in business process documentation.
Experience in creating training documentation.
Appreciation of technology and knowledge of requisite processes for the area of accountability.


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