REQUIREMENTSMatric, relevant qualifications advantageous2+ years of experience in a production or manufacturing environment, with a solid understanding of the end-to-end sales order processHigh attention to detail to ensure accuracy in order processing, tracking, and client communicationsFast and Accurate data capturing skillsStrong knowledge of manufacturing, production workflows, and order management processesGood computer literacyAble to multi-task effectivelyAbility to work in a fast-paced environment DUTIESManage the full lifecycle of sales orders from initial receipt to completion, ensuring all steps are followed accurately and on timeWork closely with the sales and production teams to align order timelines with production schedulesAct as the primary point of contact for clients regarding order updates, delivery schedules, and any order-related inquiriesProvide exceptional customer service by proactively managing client expectations and resolving any issues that may arise during the production or delivery processCoordinate with the procurement team to ensure the timely availability of materials required for each orderMonitor inventory levels and communicate material requirements to avoid any delays in the production processOversee logistics and delivery arrangements to ensure that completed orders reach clients on time and in the expected conditionCollaborate with third-party logistics providers to optimise delivery schedules and troubleshoot any logistical challengesCollaborate with the production team to ensure that client requirements and quality standards are met in every orderProvide hands-on support as needed to facilitate smooth communication and workflow between the production floor and client-facing departmentsGeneral office managementSalary: Dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.