My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company's KPIs are met, and each and every customer is impressed.
QualificationsMinimum 2 years of working experience in administration.Familiarity with shipping & courier logistics and terminology and processes.Strong understanding of systems & stock with processing of orders.Excellent analytical and problem-solving skills.Excellent communication and interpersonal skills.Strong project management skills.Accurate data entry skills and attention to detail.Excellent written and verbal communication skills.Experience working with an accounting software package.Experience in running Shopify and Takealot Marketplace portal is essential!Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.ResponsibilitiesEnsure all customer orders are processed and ready for the warehouse team to pack and leave on time.Oversee all sales orders are processed correctly across all sales channels & marketplaces.Work across our company & sales channel systems.Process the marketplace orders - Takealot & Makro which includes all paperwork required.Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously.Oversee and manage logistics with couriers utilised to transport products to customers.Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).Verify customer and order information for correctness, checking it against previously obtained information as necessary.Check inventory records to determine availability of requested merchandise.Receive and respond to customer queries if needed.Prepare invoice & shipping documents.Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.Filing of all documents required from fulfilling orders.Inspect outgoing orders for compliance with customers' specifications & satisfaction.Adjust inventory records to reflect product movement.Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.Provide weekly and monthly reports as required for the smooth running of the business.Provide constant feedback and updates on aspects relating to sales reporting.Monitor customer feedback via the various tools and take immediate action as required.Provide weekly & monthly overview reports with insights on customer order KPIs.Attend operational daily Standup meetings.
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