Job Description - Order to Cash – Senior Process Associate - English – On Site Johannesburg (CPG055775)
About GenpactGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Role OverviewWe're looking for someone with good knowledge and understanding of the Order to Cash process along with an inclination towards customer service.
ResponsibilitiesProactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.Resolve customer inquiries promptly & accurately, by understanding customer market & needs.Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials.Daily, weekly, and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc.)
ensuring accuracy and timeliness.Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member.Driving process improvement initiatives may require participation and contribution to special projects.Accomplish all responsibilities in line with client compliance and integrity requirements.Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes.Qualifications We Seek In You!Graduate preferably in Business Commerce.Relevant work experience in Order to Cash.Preferred QualificationsAR domain understanding (not required for fresher).Good communication skills (verbal for Collections and written for rest), good interpersonal abilities.Exposure to ERP's (SAP/Oracle) on AR module.Knowledge of MS Office (Excel, Word).What We Can Offer!Attractive salary.Stable job offers - employment contract.Work in a multicultural and diverse environment with employees from over 30 countries.Genpact supports professional training and great career development opportunities.Free access to our award-winning learning platform.Benefits such as Medical Aid, Retirement and risk benefits.In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
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