Order Management Controller

Core Group - Order Management Controller At Core Group, we take pride in representing globally renowned brands, and the efficient operation of our warehouse is at the heart of our success. As an Order Management Controller, you will be the vital link between our valued customers, dedicated sales team, and our warehouse operations. Your primary responsibilities will include: Key Responsibilities: Processing Orders: Process customer orders in Syspro, Filemaker & Flowgear against allocations per customer. Track shipments for customers with couriers until delivery. Control and manage customer back orders. Manage emails on a ticketing system - Freshservices. Daily stock transfers to customers and different locations. Billing / Financial Services: Invoice customers daily on Syspro. Make sure every day that orders are billed and if they are not billed, escalate the issue to the warehouse. Service & Sales Support: Generate daily reports for customer purchase orders captured and weekly backorders Arrange pick-up requests from customers approved by Business Unit Heads. Communicate effectively with customers About You: Qualifications: Matric certificate. Experience Required: Practical experience in a sales administration role. Familiarity with working with different currencies. Strong knowledge of Excel. Key Competencies: Systems Knowledge: Proficient in processing orders in Syspro, Flowgear, Filemaker & Freshservices Attention to Detail: Diligent with all daily activities. Team Orientation: A collaborative team player within the Order Management team. Problem Solving: Determined to resolve issues effectively. Customer Service: Excellent verbal communication and presentation skills.