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To manage and support customers environment with technical solutions and provide general, 2 nd and 3 rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions. To provide specialised technical, preventative and proactive support (technology specific).
Key Deliverables / Primary Functions Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments. Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management). Build relationships with customers to improve and provide world-class support. Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles. Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products. Ensure company assets (replacement parts) are tracked and maintained responsibly. Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices. Core Functional Skills & Capabilities Hardware Troubleshooting
Troubleshooting
Networking, Server and SAP skills
Core Behavioural Competencies Analysing
Applying expertise & Technology
Deciding & Initiating Action
Coping with pressures & setbacks
Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
OR NQF 4: Grade 12
Additional Education -Preferred /AdvantageExperience 3 year's relevant experience in the ICT environment.
OR
5 year's relevant experience in the ICT environment.
Certifications A + Certification will be advantageous
N + Certification will be advantageous
ITIL 3 or 4 will be advantageous
MCP (Desktop)
MCSA
Exchange/O365
HP, Dell, Lenovo, Mustek products will be advantageous
Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
VEEAM
Professional Memberships in Relevant IndustryLevel of Engagement & Span of Control Engagement will all levels within the organisation, internal and external to the clients.
Special Requirements / Employment Condition Willing to travel
Working Shifts
Drivers Licence and Reliable Vehicle - both required
Workplace / Physical Requirements Full-time Client Based Position
Billable
BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.
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