Business unit, Department, Reporting Business Unit Operate Department Managed Services - Wintel Job grade S6 Core Description To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.
Key Deliverables / Primary Functions Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
Provide support for Microsoft operating system related services.
Provide support for Microsoft SCCM/WSUS/Tachyon /Managed Engine including Patching, Packaging and Imaging.
Manage and support Microsoft Intune Services.
Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
Design, implement, review, and optimize Deployment services.
Deploy and configure Deployment services.
Identify and manage service-related risks.
Core Functional Skills & Capabilities Product Knowledge Result Orientation Communication Problem management Core Behavioural Competencies Working with people Adhering to principles and values Delivering Results & Meeting customer expectations Coping with pressures & setbacks Following instructions & procedures Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience 3 years' experience with exposure to IT infrastructure.
OR 5 years' experience with exposure to IT infrastructure Certifications ITIL Foundational V3/4 Azure Certification System Centre Configuration Manager Certification Professional Memberships in Relevant Industry Level of Engagement & Span of Control Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition Valid Drivers license Ability to work staggered hours, shifts, overtime and respond to call-outs Workplace / Physical Requirements Hybrid Remote Worker Billable