Business Unit: Converged CommunicationsDepartment: Networks Solutions: Tier 3 SupportReports To: Manager: Service Operations (Financial), Manager: Workflow and SIM Office, Manager Network Service OperationsJob Grade:Core Description: Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX's standards, as well as supervising direct reports.Key Deliverables / Primary Functions:Manage change, constantly reviewing design and responding to optimisation changesMonitor and control the network to ensure its day-to-day stabilityManage problems and assist with support functionsContribute to the research and assessment of new technologies as well as customer needsMonitor service levels and contribute to the development of standards and specificationsTest systems and keep records of technical details on network design, implementation plans and capital projectsSupport users and support staffAttend to IMACD's (Installation, Modification, Addition, Change, Delete)Provide network administration and supportIntegrate systemsCore Functional Skills & Capabilities:Customer ServiceICT KnowledgeProcess OrientationResult OrientationInfrastructure Development & SupportCore Behavioural Competencies:Adhering to principles and valuesCulture MatchApplying expertise & TechnologyCoping with pressures & setbacksDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleMinimum Qualifications:NQF 6: 3 year Degree / Diploma / National DiplomaOR NQF 4: Grade 12Additional Education - Preferred / Advantage:Experience: 3 years' experience or Grade 12 & 5 years' experienceCertifications:CCIE (Cisco Certified Internetworking Expert)ITILProfessional Memberships in Relevant IndustryLevel of Engagement & Span of Control:Span of Control: 1-0Special Requirements / Employment Condition:Driver's Licence and Reliable Vehicle - both requiredWorkplace / Physical Requirements: Full-time Client Based PositionBillable
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