Business unit, Department, Reporting Business Unit Operate Department Service Management -SQE Job grade/level S6 Core Description To oversee the capacity and availabilty management lifecycles, ensuring IT services and infrastructure are designed and maintained to meet current and future business demands.
This role requires a proactive approach to capacity and availability planning, collaborating with cross-functional teams to optimize resource allocation, improve performance, and enhance service reliability Key Deliverables / Primary Functions Assess current IT infrastructure and services to ensure capacity aligns with business needs.
Develop and implement capacity planning strategies, ensuring scalability and performance across IT systems.
Perform trend analysis and forecast future capacity requirements based on business growth and technology changes.
Identify and mitigate capacity risks, ensuring availability SLA's are met together with business continuity Ensure compliance with organizational standards and policies in capacity and availability management practices Engage with business stakeholders to align capacity planning initiatives with strategic goals Provides capacity requirements for new or modified IT services Contributes to reports on performance against targets contained in (SLA's) Provides capacity requirements for new or modified IT services Determines when system resources should be tuned and makes recommendations to IT management on the design and use of system resources to optimize their use Core Functional Skills & Capabilities Analytical and Problem Solving Service Level Agreement (SLA) Management Attention to detail Analytical Skills Customer Service Core Behavioural Competencies Job Match Delivering Results & Meeting customer expectations Writing and Reporting Coping with pressures & setbacks Presenting and Communicating information Applying expertise & Technology Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience 5 Years with experience in a Capacity management, service management or similar IT role.
A strong understanding of IT Infrastructure, cloud environments and enterprise applications Certifications ITIL 4 Foundation preferred Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0 Level of Engagement Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker Revenue Generating Billable