Job Summary: To develop, facilitate and supervise training program for Samsung employees. Further, to assess business needs, implement training and development plans and facilitate a variety of training programs that enhance the effectiveness of the workplace.
Key Responsibilities and Deliverables: Identification and Analysis of Individual and Organisational Learning Needs
Accurately identify and define required learning outcomes and content
Analyse business needs and create a specification for the development of learning programmes and interventions
Analyse if the learning outcomes have been achieved, once training has been carried out and assessments completed
Identify actions to be taken to correct concerns that have been found pertaining to the assessments
Continually evaluate and benchmark training and coaching needs (learners and trainers)
Gather information about products and objectives in relation to key needs and requirements of the business unit
Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms
Develop and Deliver Training Material
Develop a comprehensive curriculum to cater for respective training needs and ensure that learning outcomes are matched
Create and revise learner guides, facilitator guides, lesson plans, assessment guides and presentations
Update training material and content every 6 to 12 months, ensuring a continuous feedback loop is maintained
Develop a series of formative and summative activities and assessments which enable learners to achieve the intended outcome and use an appropriate methodology consistently
Ensure the best platform and software is used to develop learning content and conduct pre and post assessments
Ensure all learning content has been copyright and edited before rollout
Pilot content and improve on identified areas
Ensure pre and post assessments are redone if the pass rate has been poor
Conduct 'train the trainer' for facilitators on all new training content developed
Workplace Learning and Coaching Interventions
Ensure structured, targeted, and professionally facilitated workplace learning and coaching interventions
Investigate and evaluate individual performance issues and identify training and coaching opportunities
Provide ad hoc business-appropriate coaching and training as required
Apply principles of adult learning in line with business outcomes and ensure effective facilitation in presenting all training
Assess employees' skills, performance, and productivity to identify areas of improvement
Follow training administration process (e.g., registers, feedback on non-attendance, etc.)
Assessments and Evaluations
Identify and assess the training needs of the organisation through job analysis, career paths and consultation with managers
Prepare learners for the assessment by explaining and discussing assessment process, appeals procedure, purpose, methods and documents
Conduct assessment following established procedures and make assessment decisions about learner's competence by evaluating evidence collected against assessment criteria
Provide feedback to the learner in line with assessment principles and procedures
Evaluate the way in which assessment was conducted and actively look for ways to enhance or optimise the process
Conduct research in order to identify best practice
Identify and implement new technologies and instructional design tools to simplify the development and delivery of effective training programmes
Operational Management
Drive results through targeted and tangible training
Ensure cost analysis, audience and scope of the respective project is signed off with department head
Effective reporting and data management on Innovation projects
Compile weekly reports on progress of current projects, including:
Development of content
Status reports on pre and post assessments conducted
Evaluate organisational performance to ensure that training is meeting business needs and improving performance
Monitor and control for regional team, not limited to:
fuel expenses
travel and event bookings
cash-card spend.
data expenses
leave management
Stakeholder Engagement
Actively build, maintain and grow strong relationships with clients and internal stakeholders
Manage client and customer expectations and the effective flow of information
Manage relationships with external service providers, ensuring excellent service at all times
Engage with the People Team to ensure all training content is relevant and accurate
Shared Services Support
To Fleet team on fuel card usage and feedback
To IR team on employee matters
To Finance team on cash cards and other requests
To the OI team for Database management and analysis
To the OI team for compliance management, tracking and corrective action
To HR and internal teams for Employee onboarding and offboarding
Minimum Qualifications: Diploma or Degree/NQF level 7 Minimum Experience: 6-8 years' Training and Facilitation in FMCG Telecommunications management experience advantageous Knowledge, Skills & Abilities: Communication skills (verbal & written) Business report writing Creative design skills Learning, curriculum design theory and systems knowledge Conflict management skills Relationship building Administration skills Organisational awareness Ability to work under pressure Adaptability Attention to detail
Key Competencies: Transformative leadership Judgement & decision making Emotional maturity Coaching & development of others Team leadership Impact & influence Critical thinking Organisational awareness Analysis & problem solving Establishing networks Industry & business awareness Service excellence
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