Job DescriptionThe purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables and this will result in:Increased employee engagementEnhanced personal performanceImproved productivityEnhanced customer experienceIncreased employee retentionKey Responsibilities:Conduct new starter training as well as refresher, up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.Manage a group of trainees on a day to day basis including the administration of the group and follow through.Support in nesting and BAU and conduct and report on training needs analysis.Training Delivery:Conduct new starter training as well as refresher, up-skilling and cross skilling training;Assessment:Assessments must be completed for all training events;Remedial support must be provided to all delegates prior to re-assessment;Administration:Capture learner records in line with Ucademy requirements;Complete Annual Training Reports;Complete delegate attendance registers;Update operational skills matrix.Knowledge, Skills and Attributes Required:High proficiency in delivering impact training and facilitation;Strong planning, organizing and time management skills;High proficiency in verbal & written English;Strong communication and interpersonal skills;High attention to detail and accuracy;Exceptional administrative skills;The ability to work within a team;Self-motivated;Self-manageable;Strong customer service orientation;Proactive.QualificationsAdditional InformationWorking Hours - Monday to Friday - 8PM to 6PM UK Time
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