ROLE PURPOSE To ensure effective coordination of operational processes in order to deliver service as contractually agreed with customers. KEY RESPONSIBILITIES include the following. Other duties may be assigned. Process Management - Storage Ensures operational throughput as per SLA agreement specific to box storage. Evaluates operational workflows and procedures to improve job processes on an ongoing basis. Ensures fast and effective retrieval of documents for delivery to clients as required. Ensures accurate and timeous location of files and boxes. Ensures optimisation of resources with respect to current workloads. Process Management - Distribution Ensures maintenance and optimal usage of fleet vehicles and recommends additions or replacement of vehicles. Monitors and ensures that all vehicles conform to corporate identity guidelines. Manages and ensures fast and effective collection and delivery of clients' documents and records. Ensures strict adherence to the corporate dress code. Process Management - Vault Ensures fast and effective rotational collection and delivery of required business back-ups to clients. Ensures the accurate capturing of client information received onto the system. Ensures the accurate retrieval of computer media for delivery to clients on a daily basis. Ensures safe and timeous delivery of computer media to clients according to schedule. Ensures optimisation of routing to maximise vehicle capacity utilisation. Ensures that all ad hoc client requests are fulfilled in the most effective manner. Manages and ensures effective and efficient maintenance of Vault operational processes. Reports operational statistics and client related exceptions to the General Manager on a daily, weekly and monthly basis. Ensures that all client complaints and issues are resolved. Process Management - General Reports on operational productivity to the General Manager on a daily, weekly and monthly basis. Ensures that areas under supervision comply with the OSH Act and housekeeping guidelines . People Management Ensures that staff is trained, skilled and that their expertise is optimally applied. Ensures that the working environment contributes to improve staff morale and increase productivity. Cost Management Provides input into the compilation of the regional budget. Optimises resources to control and reduce costs. Inspects facility and equipment to determine need and extent of service, equipment required and type and number of operational staff required. Responsible for managing stock and stock controls Control and Maintains facilities i.e. equipment, grounds, safety and security checks and procedures and policies. Responsible for the planning of the day to day operations. Coordinating with other departments, such as Finance and HR, to ensure effective communication and alignment goals. Support operational objectives, KPI's and challenges. Ensure compliance and service fulfilment by the contractors on-site. Competencies - MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: The requirements listed below are representative of the knowledge, skill, and/or ability required. At least 5 years' experience within a Supply Chain Management / Logistics / Warehouse Management environment Bachelor's Degree preferred. Demonstrate good written, oral and listening skills. Improve processes, methods and systems. Demonstrated a high level of dependability in all aspects of the job Participates as an active and contributing member of a team. Customer focus Drivers license
