Operations Specialist: (Payments/ Card/Product) page is loaded Operations Specialist: (Payments/ Card/Product) Apply locations Cape Town time type Full time posted on Posted 3 Days Ago job requisition id JR-56648 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.
This includes operational support of payment streams:
- Card (Mastercard & Bankserv)
- EFT (Bankserv, Bankserv Gateway and SAMOS)
- RTC (Bankserv, Bankserv Gateway and SAMOS)
- High Value Payments (SAMOS and SWIFT Gateway)
- Closed Loop Ecosystems
- Value Added Services KEY RESULTS AREAS Second line support to customer queries for payments, card and productBank accounts reconciliationsInvestigation and resolving of all unreconciled itemsProcessing of all internal and external payments Payment remediation (investigate and resolve) on behalf of customers and/or on behalf of the bankRemediation (investigate and resolve) related to IT alerts and system exception drivers, including communicate any issues to the businessCard related queries and remediation (investigate and resolve) Product support in terms of fees, interest and rate calculations and exceptionsPayment, card and product exceptions and disputesProvide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks) Operations reporting daily and monthly management reportsParticipation in all internal and external audit reviewsTrouble shooting and incident management resolutionTraining support to first-line customer service team Ensure all operational processes and execution are compliant with industry regulations ROLE REQUIREMENTWe are looking for a smart, energetic, experienced and dynamic achiever who take initiative and ownership, and who thrive on constant challenges and high-speed change.
Knowledge and Skills Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS TeamsFinancial and accounting knowledge – understanding basic financial accounting and financial principlesKnowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)Personal Attributes Independent self-starter who also works well in a team-environmentEducation and Experience Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering)Minimum 5 years' work experience in payments related rolesA good understanding of the technology and commercials that support Payments, Card and VASComprehensive knowledge of payment systemsAdvanced written and verbal communication skills, able to translate payment concepts into general business concepts. Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic. Be Sharp, Analytical and thoughtful. High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously. Should be able to work in flexible environment and setup for hybrid working. Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.Flexible and an ability to deal with ambiguity and continuous changeDetailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit. Skills Education Closing Date
29 July 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! Similar Jobs (1) Head of Payments and Card locations Cape Town time type Full time posted on Posted Today
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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