About Us:Established in 1990, Europe Express is part of the Travelopia group, which specializes in providing high-quality, affordable travel to Europe. We build customized itineraries at competitive prices, which can include air, hotel/villa, rail and car rental, sightseeing, and pre- / post-cruise packages.
With over three decades of experience, buying offices in Europe, and a knowledgeable team of Europe Specialists that has experienced the destinations first-hand; you are assured to have an outstanding experience every time you work with us.
The Opportunity:The Operations Specialist is responsible for processing reservations after conversion, confirming services, working closely with hotels, sightseeing suppliers, transfer companies, and issuing travel documents. The position also involves assisting passengers with any travel issues while they are in Europe.
What we offer:21 days annual leaveMedical aid and Life insuranceProgression Plan - personal development is key within Hayes & JarvisTravel benefits and retail discountsWhat You Will Be Doing:Provide excellent customer service, support, and information to all company personnel and customersAccurately quote, confirm, and issue rail tickets and reservations using different systemsAssist with training staffAccurately process requests and confirmations for hotels, transfers, sightseeing, and cars while following company policies and proceduresAssist supervisors and managers with customer service emails, research, follow-up, and callsAbility to make independent decisions with customers and coworkers while maintaining our customer service standards and financial profitabilitySupport reservation staffMaintain ongoing communication with supervisor or manager about procedures and problems and offer suggestions for resolutionsTimely response to all co-workers and customers; following through with resolutionProcess email correspondenceQuality control of customer itinerary and final documentation to clientsProcess and ship travel documentsParticipate in the emergency duty rotation, which includes being on-call during local festivities and/or night shift 2-3 times per yearOther tasks assigned by the Supervisor or ManagerWhat We Are Looking For:Minimum education requires a high school diplomaProficient in written and spoken English (additional language skills such as Italian, French, and German are an advantage)Ability to work well independently and as part of a teamGood time management and ability to multi-taskCourteous and professional telephone mannerPassionate about providing excellent customer experienceProven track record of working under pressure and meeting deadlinesAbility to multi-task and work in a fast-paced environmentProficient in MS Office, including MS Excel, MS Word, OutlookProficiency in Amadeus and Rail Europe ERA system a plusCapacity to work with a computerized operations systemAbility to communicate efficiently and effectively with individuals from a diverse set of backgrounds and culturesAbility to use creative skills to suggest new service ideasPositive attitude and confidentNegotiation skillsWorking conditions:Monday – Friday, between the hours 08.00 am and 7.00 pm for an eight (8) hour day of work plus 1-hour unpaid lunch break. Saturday and Sunday: 1 weekend approx. every 4 weekends rotationThis position is required to participate in the emergency duty rotation, which includes being on call during local festivities and/or night shift, 2-3 times per yearThis position is eligible for hybrid working in our office in Cape TownOur Commitment to Equity, Diversity & InclusionWe believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
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