Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. We are looking for an Operation Specialist to join our Operations team. The main objective is to ensure our operations run smoothly and all the processes are optimized, internally and externally. What you´ll doManaging data and reportingGive the needed support to different departments within the companyIdentify problems: identifying operational issues and potential concernsImplement efficient processes and look for new opportunitiesOversee the implementation of technology solutions throughout the organizationManage relations and negotiations with partners and local acquirersImprove the overall efficiency of the companyRecommend solutions: based on the research and analysis, make presentations and reports that support the recommended solutions to the identified problems and concernsAnalyzing performance results and promote optimizations in order to get the best conversion rates as possibleWork closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc)What we are looking forSomeone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the worldKnowledge of data analytics and reportingOutstanding presentation, reporting and communication skillsObservant profile to determine where the flaws lie (attention to detail)Curious profile and positive attitudeExceptional organizational skills, with the ability to manage multiple activities and projects at the same timeAbility to work with tight deadlinesFluent written and verbal EnglishTeam spiritWhat happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
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